Privacy Policy for A3 Superior Pest Control LLC

Last Updated: June 7, 2025

A3 Superior Pest Control LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.a3superiorpestcontrol.com), fill out an opt-in form, or interact with our services. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information you provide when you:

• Fill out an opt-in form on our website to request a call, email, or text from us.
• Contact us directly via phone, email, or other communication methods.
• Interact with our services, such as scheduling pest control appointments.

Types of Information Collected:

• Personal Identifiers: Name, email address, phone number, and physical address.
• Communication Preferences: Your preference for receiving calls, emails, or texts.
• Service Details: Information related to your pest control needs or inquiries.
• Automatically Collected Data: IP address, browser type, device information, and website usage data (via cookies or analytics tools, if applicable).

2. How We Use Your Information

We use your personal information to:

• Respond to your inquiries or requests for pest control services (e.g., scheduling calls, sending emails, or texting appointment confirmations).
• Manage customer relationships and maintain service records using our Customer Relationship Management (CRM) systems, such as Fieldwork HQ or High Level.
• Improve our website and services through analytics (e.g., understanding website traffic patterns).
• Comply with legal obligations, such as responding to data requests under applicable privacy laws.

We do not sell your personal information or share it with third parties for marketing purposes.

3. Sharing Your Information

We only share your personal information with:

• CRM Providers: Trusted CRM platforms (e.g., Fieldwork HQ or High Level) to store and manage your contact information for the sole purpose of communicating with you about our services. These providers are contractually obligated to protect your data and comply with applicable privacy laws.
• Legal Authorities: If required by law, regulation, or legal process (e.g., to comply with a court order or government investigation).

4. Your Rights Under Privacy Laws

Depending on your location, you may have the following rights regarding your personal information:

• Right to Know/Access: Request information about the personal data we collect, use, or disclose.
• Right to Delete: Request deletion of your personal data, subject to certain exceptions (e.g., data needed to complete a service).
• Right to Opt-Out: Opt out of the sale of your personal information (not applicable, as we do not sell your data).
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
• GDPR-Specific Rights (for EU Residents): Right to rectify inaccurate data, restrict processing, data portability, and object to processing.

To exercise these rights, contact us at:

• Email: service@a3superior.com
• Phone: 973-552-9443
• Mail: A3 Superior Pest Control LLC, 432A US 206 Montague NJ 07827

We will respond to requests within the timeframes required by law (e.g., 45 days for CCPA requests, 30 days for GDPR requests).

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, such as providing services or complying with legal obligations. For example:

• Contact information from opt-in forms is retained for the duration of our business relationship or until you request deletion.
• Data no longer needed is securely deleted in accordance with our data retention policies.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data transmitted through our website (e.g., via SSL/TLS).
• Access controls to limit who can view your data within our organization.
• Regular security assessments of our CRM providers to ensure compliance with industry standards.

However, no system is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance your experience and analyze usage. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if applicable, or create one if you use cookies).

8. International Data Transfers

If you are located outside the United States (e.g., in the EU), your data may be transferred to and processed in the United States. We ensure that our CRM providers comply with GDPR requirements for international data transfers, such as using Standard Contractual Clauses.

9. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us to request deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date. Please review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: service@a3superior.com
• Phone: 973-552-9443
• Mail: A3 Superior Pest Control LLC, 432A US 206 Montague NJ 07827

12. Compliance with Regulations

We comply with applicable data protection laws, including but not limited to:

• GDPR: For EU residents, we ensure explicit consent, data minimization, and robust security measures.
• CCPA: For California residents, we provide transparency, opt-out rights (though not applicable), and deletion rights.
• Other Laws: We adhere to state-specific laws (e.g., Virginia CDPA, Colorado CPA) and federal regulations as applicable.

If you are an EU resident and have unresolved concerns, you may contact your local data protection authority. For CCPA-related complaints, you may contact the California Attorney General.